• Directions
• New Release Coming Soon
• Troubleshooting Tips
• Helpful Checklists
• Client Satisfaction Survey
• New Client Portal Coming Soon

Questions?
Call 1-800-259-7633

Directions Tour Continues
Don't miss your chance to attend a Directions session in your area!

MDI Achieve's Directions will provide a forum for you to learn how to get the most from your QuickCare software, discuss real-world scenarios with MDI Achieve representatives face-to-face, and collaborate with your colleagues to improve your business processes. Plus, you'll have the opportunity to find out about our complementary products like REPS Leads for Marketing, RNet Therapy Solutions, PowerCube Business Intelligence, Espresso Financial Management, Staff Solutions and much more. We'll also share our roadmap for compliance with the upcoming MDS 3.0 regulations.

"Thanks for all the useful information. It really helped," says QuickCare user Shamika Tanner, Nurse Manager at Homestead of McKinney.

Registration is now open for all sessions! The following sessions will feature breakout sessions for QuickCare:

Questions? Call 1-800-869-1322 ext. 9091

Space is limited. Register TODAY!

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New Release Coming Soon
Th next version release of your QuickCare software is scheduled for January 15, 2009. Please note that this release method will differ from previous releases in that you will not receive a CD in the mail. Instead, you can simply download the update from our website at http://www.quickcare.com over a high-speed Internet connection.

In order to access the update, you will need to sign onto our web portal with your user name and password. If you do not have this information, please contact our office at 800-259-7633. If you are unsure of your internet speed, please speak to one of our representatives to determine your best option for the coming release.

Troubleshooting Tips

Issue: No Resident Payors Found
You process charges for residents and receive an exception report for a resident that states "No resident payors found."

Solution:
This exception generally means that the payor is not set up in the resident's payor screen or their begin and end dates are not set up correctly. Go into the resident's payor screen to ensure the appropriate payor(s) are set up correctly. The beginning day must be on or before the day the item is being charged and the end date must be set to 12/31/9999. If you edit the beginning date, you must Process Charge the resident again. Once the dates are corrected, you should no longer receive this exception.

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Issue: Problems Creating UB04 Claims
When attempting to create Part A UB04s for this resident, an error pops up stating "no claims created."

Consider the following example - Your facility has a resident on a Medicaid care level. The resident goes to the hospital for a short time, and arrives back to the facility with a Part A new qualifying stay. The resident's census is updated to reflect the new payor and there are no overt problems when processing charges. However, when attempting to create Part A UB04s for this resident, the system gives a pop-up error "no claims created."

Solution:
In order to create UB04 claims for Medicare A, residents must have room charges booked to the Part A payor. If anything in the resident's setup prevents room charges from booking to Part A, the system will not create a UB04 for that resident.

For the example above, you should run the resident account report for the month in question. This report might show that the resident's room charges booked to Medicaid instead of Medicare A. Closer reveiw of the census would reveal that the resident was mistakenly left on a Medicaid care level.

When the system processes charges, the bed type, care level and payor must be configured with rates for the timeframe in question.

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Issue: TX Applied Income
Applied income does not bill for 12/2008 for my TX Medicaid resident.

Problem:
As of 12/2008, QuickCare is programmed to process bill for RUGs only. If a resident does not have an MDS completed for 12/2008, the room charges will not bill. This will also keep the applied income from billing. Once a new MDS is completed for 12/2008, the applied income will also bill to the resident.

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Helpful Checklists

Closing the Month in QuickCare
Month end close can be a stressful time in your office and, when added to your daily responsibilities, the task can seem overwhelming. To get the maximum benefit from your QuickCare Software, months should be reconciled and closed in a timely manner. To make the task a little easier, our training team created a reference document/checklist, downloadable from our website at http://www.quickcare.com/QCMonthEndChecklist.pdf.

Medicare Billing
Sometimes billing for Medicare can seem overwhelming. There are so many rules and regulations to follow, it can seem a bit overwhelming at times. We've created an easy-to-follow form to help you in this process, downloadable from our website at http://www.quickcare.com/QC-TripleCheckForm.pdf.

As always, please call our Client Support hotline at 800-259-7633 with any questions you may have.

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Client Satisfaction Survey
MDI Achieve's philosophy has always been to build long-term relationships with our clients. To that end, we want to ensure that we are consistently meeting your needs and exceeding your expectations with our service. Please take a few moments to complete a short Client Satisfaction Survey and tell us how we're doing. We'd appreciate your feedback! Simply point your browser to http://www.mdiachieve.com/survey/hob/quickcare.aspx.

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New Client Portal Coming Soon!
As you know, MDI Achieve launched a new website, www.mdiachieve.com, to cover our complete product line back in May 2008. However, we have maintained our existing QuickCare site and web portal until the new site is completely functional for all product lines. In 2009, we will replace the QuickCare site with a brand new client portal on our MDI Achieve website. All users will need to register with a new Web ID (username and password) for access to this new client portal.

While the new portal is not yet ready for launch, pre-registration is available. You can go ahead and set up your new Web ID by logging on to http://clients.mdiachieve.com. Simply complete the form with your personal identification information, select the MDI Achieve products you currently use, and create your username and password, along with a security question that will allow you to retrieve a forgotten password. We'll send you a special notification when the new portal is open for business.

If you have any questions or have problems registering, please call 800-869-1322, x 9853.

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