• QuickCARE Train the Trainer
• Monthly Web Training Updates
• Save Time with XML Export
• ANSI Override Coming Soon
• Client Satisfaction Survey
• Need Help?

Questions?
Call 1-800-259-7633

"Train the Trainer" Agendas Now Available
As previously announced, this year's Clinical course will be held June 9th and 10th. The Accounts Receivable course will be held June 11th and 12th. Classes are held at our Frisco, Texas location.

In response to client requests, we have published the syllabus or agenda for each course. A detailed hard-copy course guide will be provided to each participant as well as a soft-copy of this guide and other resource materials designed to meet the needs of long-term care professionals. Participants will become eligible to train their own staff and gain access to Train the Trainer only seminars for subjects such as New Release training.

For complete information, including the agendas and registration information, please visit our website at http://www.quickcare.com/trainthetrainer.asp. Classes are filling up fast so please register today. We look forward to seeing you there!

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Monthly Web Training Updates
We would like to thank everyone who attended our first free web-based training session. We appreciate your participation and feedback. Please note that the schedule and access method for future sessions have been updated

In the future all web training classes will require a password for access. We recommend that you obtain this in advance of the class you plan to attend. In order to get the password for each class, you must log into the QuickCare Web Portal. You will find a document there that lists the password for each class. If you need assistance accessing the web portal, please call our Client Support hotline at 800-259-7633, option 1.

To review the revised class schedule details, please visit our website at http://www.quickcare.com/training_product.asp. If you have any questions, please call us or email training@quickcare.com.

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Save Time with XML Export
QuickCare provides a way to send census and demographic information to third party vendors on a regular basis without having to take the time to create reports based on QC Census and Resident Lists. The XML Export feature is available to all QuickCare clients and, once activated, will send an initial report and updates each time changes are made to these areas of QuickCare. Your pharmacy, dietary software or other third party vendors can either use the file you send them or schedule with your IT department to automatically retrieve these files.

The setup area is located under System Maintenance > Facility Maintenance > Facility Preferences - Clinical on the Import/Export Setting Tab.
Please contact QuickCare support if you need help setting up this area.

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ANSI Override Coming Soon
Recently, intermediary IDs have been changing faster than ever before, largely due to the MAC contracts being awarded. In response to this, the QuickCare development team is working on product enhancements to allow users to set up intermediary specific ANSI 837I header values. To make this possible, there will be a new tab in the Payor Setup called ANSI 837I Setup, which is currently available for the Generic 837I Claim File Creation intermediary. On this tab, users will be able to specify exactly what should be entered in each header loop and segment, as well as an 835 Sender ID which is used for the automatic posting of RAs. Users will also be able to specify the file name to which the Electronic Batch File will be saved. Each 837I location will display the default value, and if needed, the user can specify an override to use. This functionality will be available in V3.5 with the Medicare intermediaries, in order to accommodate changes to the intermediaries Receiver IDs and Sender IDs that occur with each new MAC. The V3.5 version is scheduled for release in mid- to late June 2008. For any suggestions or questions about this functionality please email us billing@quickcare.com or support@quickcare.com.

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Take Our Client Satisfaction Survey and Enter To Win an iPod Nano
MDI Achieve's philosophy has always been to build long-term relationships with our clients. To that end, we want to ensure that we are consistently meeting your needs and exceeding your expectations with our service. Please take a few moments to complete a short Client Satisfaction Survey and let us know what you think. To take the survey, point your browser to http://www.surveymonkey.com/ s.aspx?sm=hzD1smUE0VnOOApmOpldDQ_3d_3d.

Each respondent will be entered into a drawing for an iPod Nano. Only one entry per person. You must provide contact information in order to be entered into the drawing.

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Need Help? QuickCare Provides Options
Software support is available from 7:00 am to 6:00 pm Central Time by calling 800-259-7633. We offer a variety of methods for you to request assistance both inside and outside of those hours. Please remember to include all details of your question in the support request so we can respond with the proper resource.

Email: Support@quickcare.com is a 24 hour method of problem communication. Emails are received and entered into the call tracking system and a confirmation email is provided so that you know your request has been received and processed. This service is monitored during the normal support window of 7:00 am to 6:00 pm Central Time.

On-line assistance is also available during these hours by going to our website, www.quickcare.com. Click the Services option from the main navigation and select Support from the menu on the left. Then select the Live Assistance Button in the middle of the page. This will bring up a form for you to fill out identifying who you are, what facility you are with and brief summary of your issue. When complete, click the Submit button and you will be placed in contact with the available support representative that has the skills best suited to the question area that you identified.

Web Portal access: All of our customers can be configured to have access to this feature via our web site at www.quickcare.com. This feature will allow you to enter a call directly into our call tracking system as well as monitor the progress of an existing call. We will respond to you via telephone or email. If you are interested in this option, please have your facility or corporate representative contact QuickCare Support via email to support@quickcare.com with a request to have the setup for this feature.

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